Celestyal Wins Gold Feefo Award for Service Excellence | Mariner News
Celestyal, a leading cruise line, has proudly received the prestigious Gold Feefo Trusted Service Award for its exceptional customer service. This significant accolade, based entirely on verified guest feedback, underscores Celestyal’s commitment to delivering outstanding experiences across its diverse cruise programs. Earning Feefo’s highest standard of recognition, the award reflects consistently high service levels throughout 2025.
Celebrating Unrivaled Guest Feedback
The Feefo Trusted Service Award is a testament to genuine guest satisfaction. Celestyal achieved a remarkable service rating between 4.5 and 5, demonstrating their dedication to service excellence. Feedback was collected from travelers who enjoyed Celestyal’s Greek Islands, Mediterranean, and Arabian Gulf cruises, highlighting consistent quality regardless of destination.
Lee Haslett, Celestyal’s Chief Commercial Officer, expressed immense pride in this achievement. “Winning a Gold Feefo Award is incredibly special because it comes directly from our valued travelers and travel agent partners,” Haslett stated. He extended gratitude to the onboard crew and ashore teams, whose passion and hard work define the personalized Celestyal experience.
A Commitment to Customer Service Excellence
This award solidifies Celestyal’s reputation for customer service excellence in the cruise industry. It reflects the diligent efforts of every team member, who consistently go above and beyond to ensure memorable voyages. Guests can continue to expect genuine, attentive service that makes every Celestyal cruise a truly exceptional journey.
